Williams’ Law 6 If an auditor waits longer than 15 seconds for a response, they will wander around and invariably find something you don’t want found. Guerrilla Tactic 6: Train, Train & Train Some More Don’t focus on QMS procedural memorization; key is ability to quickly retrieve information from procedure Certified Operator Program Simple Training […]

Williams’ Law 5 Every time you volunteer something not asked for, you will end up sharing something you don’t want shared.   Guerrilla Tactic 5: QMS Audit Tactical Strategies Don’t volunteer anything! Teach all employees to: Listen to the question Be polite, courteous & helpful But… Answer the question, and only the question!   Teach […]

Williams’ Law 4 Find your own dirty laundry.   Guerrilla Tactic 4: Internal Audit Strategy While a robust Quality Management System (QMS) internal audit system is a bit of a given in a good quality program, there are some strategies that, if employed, will provide a number of intangible benefits during any quality systems audit. […]

Williams’ Law 3 First Impressions Count!!! Guerrilla Tactic 3: QMS Visual Management The Japanese word for visual controls is Andon, and QMS visual management is a key to success in any system. One of the mistakes many organizations make is to cultivate an environment of secrecy when it comes to organizational performance, as if this […]

Williams’ Law 2 When things are fun, things get done! Guerrilla Tactic 2: Make it fun! QMS: Why Make It fun? Fun is free Fun enhances communication & builds relationships Fun makes people want to perform well at work Fun energizes creativity and problem-solving abilities Fun pleases customers, team members, and co-workers Fun makes boring […]

Guerrilla Tactics was chosen as the name of this blog series to reflect a number of nontraditional, take-no-prisoners concepts, techniques and tactics that were born in the quality trenches and will guide any company to a successful audit result. In fact, I would be so bold as to say that if the entirety of these […]

I am excited to announce the launch of a fresh new website for The Right Approach Consulting (TRAC) that I hope you will like www.tracQMS.com. Check out my QMS page to see my Certification Guarantee and learn what a difference a TRAC QMS can make to your company. Sign up for the TRAC QMS Blog […]

PRESS RELEASE The Right Approach Consulting August 16, 2018 Milwaukee, WI HT Pho-Tronics receives AS9100D 2016 Certification I am proud to announce that client HT Pho-Tronics has received certification to AS9100D 2016 from registrar SAI Global. The company was faced with an extremely challenging timeline, but the management team along with every single company employee […]

Foxconn spurs 134,000-square-foot Sturtevant distribution center by Crescent Electric Supply Spurred by Foxconn and other area development, an electrical equipment supplier will build a 134,000-square-foot distribution center in Sturtevant.  August 12, 2018 The USA TODAY NETWORK Foxconn Technology Group’s planned construction of a $10 billion manufacturing complex in Mount Pleasant is sparking further development in […]

What if I told you that you could remove cyanide from your process, eliminate black pad and deliver a quantum improvement in solder joint reliability to your customers? Oh, and by the way, you would save 40% of your nickel gold cost. Have I got your attention? I thought so. Earlier this year I had […]