Satisfying the customer IS main objective of any QMS. The term customer service is quickly being replaced in today’s business environment with customer excellence. Arguably, all organizational activities revolve around satisfying the customer, and a continuous improvement program is a powerful vehicle to assure this result. If you break it down, all profits come from […]
Today in my daily newsletter from I-Connect007 I read a publication from Dan Beaulieu with the above title, which immediately got my attention http://www.iconnect007.com/index.php/column/22/it39s-only-common-sense/25/?skin=pcb#110669. Dan is a colleague and friend, but also one of my mentors so I tend to read everything I can that he publishes. As a sales & marketing expert, his focus […]
It occurred to me after reading an article in the local paper recently that solid management fundamentals are timeless and cross all industries. It is critical that an organization have a foundation based on a practical management game plan to be in the chase for excellence. Old School = New School The article I am […]
The alternative to inspection is simple, applying the appropriate best practice tools to drive to true root cause to permanently eliminate profit-sucking process problems from your operation. Let’s take a macro look at where companies spend their money in terms of the cost of quality. The cost of quality refers to costs related to prevention, […]
A wise man once said “Inspection is Evil”; …actually it was me and I didn’t say it just once, I say it every chance I get. Inspection is a non value-add activity and companies tend to use it to hide many sins. Traditionally, leaders of American industry have had a one-size fits all solution to […]
PRESS RELEASE The Right Approach Consulting April 9th, 2018 Waukesha, WI Alloy Products Corp. Receives ISO 9001: 2015 Certification I am proud to announce that client Alloy Products Corp. has received certification to ISO 9001: 2015 from registrar TUV. The company had a solid quality foundation going in from many years of certification to prior […]
“We strive to decide our own fate. We act with self-reliance, trusting in our own abilities. We accept responsibility for our conduct and for maintaining and improving the skills that enable us to produce added value.” –Excerpt from Toyota Motor Corporation’s internal document titled “Toyota Way”. Wrong Headed Thinking The opening quote captures the values […]
I think you might be interested in reading my latest column “The Rebirth of Made in America”, which can be found at: http://iconnect007.uberflip.com/i/950499-pcb-mar2018/76
I am excited to inform you that my interview, “Defining Customer-Supplier Relationships and Customer Satisfaction,” has now been published in SMT007 Magazine. I invite you to read the full story here, http://iconnect007.uberflip.com/i/935136-smt-feb2018/32
Register now for my IPC/APEX PCB Executive Forum to learn how to implement W.O.R.C., a new lead time reduction strategy for high-mix, low-volume manufacturing operations. Join me Monday, February 26 at 2:00 pm by registering at: http://www.ipcapexexpo.org/html/register/default.htm Highlights Lean, theory of constraints (ToC), quick response manufacturing (QRM), cross-training, and SPC are powerful, tried and true […]
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