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PRESS RELEASE

The Right Approach Consulting

January 25, 2021

St Petersburg, FL

HT Global Circuits receives ISO 9001: 2015 Certification

I am extremely proud to announce that client HT Global Circuits – St. Petersburg, has received certification to ISO 9001: 2015 from certifying body SAI Global. The company had a solid quality foundation going in from many years of numerous quality certifications and prior revisions of the ISO standard, and realized significant process improvement and simplification of the QMS. Director of Quality, Bob Castro, was the force driving this initiative and indicated this was a milestone for the FL facility and plans to add more certifications in the near future. The management team and workforce were heavily involved in the process and were a key component of the success of the project. A heartfelt thanks & congrats to all!

About HT Global Circuits

HT Global Circuits is a worldwide leader in the design, manufacturing, sourcing and supply of printed circuit boards (PCBs), liquid crystal displays (LCDs), adjacent electronic products and support services to the electronics design and manufacturing industries.  They provide small and large corporations for printed circuit boards (PCBs), including government agencies, manufacturing solutions that meet the ever-changing global technology shifts through domestic and offshore manufacturing facilities including industry leading rapid prototyping.

As one of the largest privately owned printed circuit board PCB manufacturing companies in the United States, HT Global Circuits is headquartered in St. Petersburg, Florida, with other locations in Milwaukee Wisconsin, China, Jordan and Germany. HT Global Circuits has been in business for over 25 years and has established itself as not only a supplier of large-volume printed circuit boards (PCBs), but also as a supplier of globally competitive, high tolerance, high quality, small to medium volume production quantities as well.

For more information go https://www.htglobalcircuits.com

 

Please reach out and contact me for all of your QMS needs.

Steve@tracQMS.com

Nothing worth doing ever comes without obstacles, and no learning takes place by running from adversity.  With failure comes wisdom and very few successes were home runs right out of the gate, but instead were the result of learning from many strikeouts. Failure is infinitely instructive, and you will find that more is learned from your failures than from your successes. Fear of failure is a uniquely human trait that takes conscience effort to acknowledge and overcome.

Don’t let fear of failure derail  your quality improvement efforts; when in doubt, remember these three Notorious Nuggets: https://tracqms.com/product/notorious-book/Notorious Book - Business Strategy from Ruthless Leaders

  1. Failure and adversity drives creativity and success
  2. The quickest way to becoming successful is to keep failing
  3. Preventable failures are bad, intelligent failures are good

 

Contact me for all your quality system needs!

Steve@tracQMS.com

920-841-3478

While QMS documentation is often viewed as a necessary evil, it is a very important aspect of any quality system, but needs to be functional. The documentation system needs to be lean, mean and user friendly to the workforce. Read Part 2 here http://iconnect007.uberflip.com/i/1319500-pcb007-dec2020/69?m4=

Missed Part 1: Taming the Big Hairy Monster? Read it here http://iconnect007.uberflip.com/i/1309864-pcb007-nov2020/95?m4=

 

Contact me to simplify your (QMS) life!

Steve@tracQMS.com

920-841-3478

I am pleased to share the below press release from client Ventec on their recent ISO certification:

We are proud to announce that we have passed the ISO 9001:2015 audit for our Quality Management System at our US-facility in Fullerton (California), following an audit by certifying body Intertek. This follows the certification of Ventec’s Chicago facility earlier this year.

ISO 9001:2015 sets out the criteria for a quality management system and is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. The hard work put in by Anthony Guerra, Julie Vance and the entire Ventec Fullerton staff, supported by Steve Williams from TRAC has ensured achieving a perfect audit with official certification being issued this month.

“Further to successfully certifying our Chicago facility in April of this year, I am very proud that our Fullerton facility now has also successfully passed the ISO 9001:2015 audit without any instances of non-conformity,” said Jack Pattie, President Ventec (USA). “It recognizes the hard work of the entire Ventec team and confirms the success of our quality strategy for the benefit of all our customers.”

“Ventec’s global emphasis on implementing and maintaining a seamless QMS that adds value to the business is second to none. Jack and the entire team in Fullerton embraced the process and were highly engaged in the development and implementation. The results speak for themselves; a perfect audit for Fullerton to match Chicago’s results earlier this year. It is a pleasure working with an organization that gets it,” added Steve Williams, President of TRAC.

“Ventec maintains robust quality management systems in all its facilities around the world including AS9100 Rev D and IATF 16949:2016, ensuring that all our customers receive reliable, consistent, good quality products and services from us through our fully controlled global supply chain,” said Mark Goodwin, COO Europe & Americas.

Contact me to start your QMS certification journey!

Steve@tracQMS.com

920-841-3478

While QMS documentation is often viewed as a necessary evil, it is a very important aspect of any quality system, but needs to be functional. The documentation system needs to be lean, mean and user friendly to the workforce.

Read my latest article here: http://iconnect007.uberflip.com/i/1309864-pcb007-nov2020/95?m4=

Contact me before YOUR big hairy monster eats up all your profits

Steve@tracQMS.com

920-841-3478

What do customers want?

What a customer wants is very simple. They want the core product or service of your business to meet their needs and expectations. If you are a PCB manufacturer, they want a board that works, is delivered on time and at a fair value for their money. So, if wanting stuff that works, when you need it, is not an unreasonable expectation, then why are consistent high marks for customer satisfaction so difficult to reach and maintain?

Because customers expect these things; they are called Order Qualifiers, or in other words, the price of admission. Satisfying these core areas will not create loyal customers or cause them to tell others how good you are. However, if you don’t meet these basic objectives, they most certainly will tell anyone who will listen how bad you are.

Order Winners, the things that will drive loyalty, additional business and turn customers into your best sales people are the little extras; things that most companies fail to either realize, or don’t place as much value on. The following are a list of things that your customers really – really – really want that will turn them into fans for life!

 

Contact me to turn your QMS into a Customer Satisfaction machine!

Steve@tracQMS.com

920-841-3478

American Standard Circuits is one of the elite PCB fabricators in the industry, and I had the opportunity to interview CEO Anaya Vardya for iConnect007’s virtual SMTA International exposition. Anaya talks about the impact of Covid, what they are doing to keep employees safe and new developments in the company. PCB007’s industry audience ranked this interview No. 2 in their Top Ten picks; watch the interview here: http://pcb.iconnect007.com/index.php/article/124625/real-time-withsmtai-2020-asc-makes-lemonade-out-of-lemons/124628

To schedule your interview contact me at:

Steve@tracQMS.com

920-841-3478

Watch my Real Time with… interview with ASC CEO Anaya Vardya on the upcoming SMTAI (virtual) conference and how they are managing trade shows in this “new normal”

http://flex.iconnect007.com/index.php/article/124625/real-time-withsmtai-2020-asc-makes-lemonade-out-of-lemons/124628/?skin=flex#124625

Call now to schedule your interview…

Steve Williams

920-841-3478

Steve@tracQMS.com

Part 3 continues with tips and techniques to minimize audit findings and maximize audit success.

Read here http://iconnect007.uberflip.com/i/1259453-pcb007-june2020/61?m4=

Avoid audit “dings”

 

Contact me ASAP to start training your staff on these Guerrilla Tactics

Steve@tracQMS.com

920-841-3478

 

As America begins its long overdue reopening, my experiences over the last few weeks are indicating what the near future is going to look like in our “New Normal”, and I am sooooo over it already. Here are my top five reasons why:

  1. Restaurants

My wife and I were eager to get back out to our favorite local pub and grill, and got the opportunity last week during their grand reopening. Of course, everyone was masked up and customers were social distanced operating at 25% of capacity, but the biggest change was on the table, which was bare. All the condiments were removed and if you wanted catsup, mustard, salt or pepper we were given a single serving in a sealed cup. Our silverware was plastic and delivered in a sealed pouch like you get with a McDonald’s breakfast. For some reason the beer and drinks were still served in real glasses, not sure why these can be adequately washed but not silverware.

  1. Travel

I took my first air travel since January the end of May and went through three different airports; everything was closed in 2 of the 3 except a couple of the news stores where I could buy a book, magazine or some snacks. The third had a couple of bars open and Starbucks. Just when I though the offerings on the plane could not get any more spartan, we were offered a can of water (didn’t even know water came in cans!) and a small pretzel pack. No soft drinks, and most importantly, no alcohol.

My hotel was no better, with its restaurant and convenience store closed, but once again their Starbucks was open. Of course, all the neighboring restaurants were either closed or only doing pickup. I ended up doing a DoorDash delivery and was able to purchase an $8 beer at the hotel front desk to take to my room. I had another surprise the next evening when I returned to the hotel and found that my room had not been refreshed. I tried to call the front desk to inquire about it, but the room phone had been disconnected. So, after a visit to the lobby for new towels and in-room coffee pod replenishment, the hotel manager informed me that these were all Covid-19 precautions the hotel had put in place. This was a major 4 Star hotel, not your average Motel 6.

  1. Haircuts

Now I am a pretty easy-going guy and doing without a haircut was more of an inconvenience, but for my wife and daughter, not being able to do their monthly hair and nails has been an extremely painful experience. I was finally able to get my first haircut in over 3 months, and not a day too soon as my hair was approaching high school length. In fact, my wife told me that I looked a lot like disheveled scientist Doc Brown from Back to the Future fame. I had tried to make an appointment via my app the prior three days with no success as the wait time was always over 4 hours by the time I checked. So, I finally set my alarm for five minutes before they opened and submitted my “online check-in” immediately and was booked with a 43-minute wait. I continued to watch the app and was amazed as the wait jumped to 87 minutes in three minutes and continued to escalate from there.

When I pulled up about five minutes early for the appointment, there was a masked greeter standing outside to again “check me in” and I was told to wait in my car until someone else finished and left. Everyone in the salon was masked up, as was I, and it stayed on the entire time until she trimmed my sideburns, in which case I was instructed to unhook my mask from my ears and hold it in place while they trimmed my sides. The services were basically unchanged, except at the very end when my stylist said, “I have to send you out a bit damp because they took our hair dryers away.” I guess they didn’t want to be blowing around all the potential Covid-19 air all over the place.

  1. Masks

I hate masks. During vacation five years ago, a mosquito bite I received at a very nice Mexican resort has left me with a compromised immune system. As such, I am in the “high risk” category and will be wearing a mask for the foreseeable future. We have purchased a plethora of styles from Amazon, eBay and Etsy; my wife and I even tried to make our own out of some excess denim we had laying around (not advisable).

Side note: I was in the Home Depot recently (see Reason No. 1 below) waiting to return an item and standing on the dot signifying the appropriate social distance from the next customer, when the guy in front of me, both of us wearing masks, turned to me and said “Do you know what 6 feet is?” I bit my tongue and resisted the urge to reply “2 yards” and politely backed up the 4 inches I was apparently short.

Through all this I have yet to find one that doesn’t make me look like Alfred E. Newman. They are hot, uncomfortable and not very attractive. Every time I complain about the mask or other lifestyle changes I have had to make, my wife reminds me: “Honey, this is just our new normal”. She’s right of course, but it doesn’t keep me from wanting to scream.

  1. Survival (of Covid) is not mandatory

As America, and the world, opens back up not everyone will. The sad truth is that many, many businesses did not survive the “safer at home” business shutdown imposed by overreaching local governments. The definition of “essential business” confounds me as I could go to the Home Depot or Liquor store throughout the shutdown, but churches, service providers and non-grocery stores were ordered closed. I have published two articles over the years on a Wisconsin small business success story called The Barbershop. Having multiple locations state-wide, The Barbershop caters to men and was the poster boy for exceeding customer expectations. I drove by my local shop the other day only to find that they were out of business; they did not survive Covid. They are not alone, and we will quickly discover just how much our booming business economy will have changed from just a few short months of insanity.

Let’s get back to our “Old Normal”

People are smart. Way smarter than the politician in some remote office making decisions to shutter businesses and destroy jobs, all while still getting paid themselves. Let the people decide for ourselves; people in high risk categories like myself are free to wear masks, social distance and stay home if they choose. If they choose. My clients, most of whom have fortunately been able to continue working because of their MilAero or ventilator work, have already made adjustments in their business practices to keep their employees safe. They have updated their Business Continuity Plans to put in place provisions for the next Bio/Chemical threat. We have weathered other pandemics, some worse than this. People are smart; it’s time to get back to work. I’ll end by stealing a line from one of my favorite songs, Aaron Lewis’ Country Boy:

“Now two flags fly above my land

That really sum up how I feel

One is the colors that fly high and proud

The Red, the White, the Blue

 

The other one’s got a rattlesnake

With a simple statement made

‘Don’t tread on me’ is what it says

And I’ll take that to my grave”

 

Contact me for all of your quality system needs

Steve@tracQMS.com

920-841-3478