QMS or BMS? Well…

Quality Management System

The first thing we need to get straight is that a Quality Management System (QMS) is actually a Business Management System (BMS). Your Quality Management System will encompass every business process from quoting through shipping (and after sale service), so the QMS is not a “quality thing”, it is an “everyone thing”.  I occasionally run into companies that still have the attitude of “we are only doing this to satisfy ISO, there is not much value to the company.”

This is wrong-headed thinking on so many levels.The true benefits of an ISO system are that it should be used to run the business. The process metrics established for ISO should be discussed at every production and managers meeting. Internal audits should be used to improve every process on an ongoing basis. Customer feedback should drive organizational improvement, and so on. In fact, I would be hard-pressed to find a single requirement of ISO that just doesn’t make good business sense.

The ISO powers that be have emphasized this point with the 2015 revision by requiring top management to be fully engaged in the entire system and not just their own sandbox. This is a good thing.

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