“Quality 101 Handbook” | Book

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Reviews of “Quality 101 Handbook”

“Having just finished Steve Williams’ latest book on quality, my first emotion was gratitude for another message of hope from an industry expert. After some reflection I knew my gratitude was much more specific! I took time to re-read Steve’s earlier book “Survival is Not Mandatory” and a number of his articles I have saved over the years. 

Professor Williams’ message is plain to me; the global marketplace rewards value. Quality management, lean principles, and customer-centric services make a compelling proposition. I recommend this book to everyone committed to sustainable manufacturing. Read the book and Genchi Genbutsu!” 

Stephen J. Marshall
Business Development Manager – Calumet Electronics Corp.

 “Once I started reading the Quality 101 Handbook, I felt hard pressed to put it down.  As the pages melted away, I began to realize that Quality 101 Handbook could have been written to describe my company facing the complexities of change in today’s competitive environment.  Needless to say, Steve spiked my interest! “We are creatures of habit”, as Steve reminds us, and then goes on to point out that shedding the existing corporate culture is a major first hurdle to clear when determining the best quality philosophy overall.

 Steve points out that there are many quality systems to choose from but focuses on ISO which is dear to the heart of our entire electronics industry. The Quality 101 Handbook is a hybrid blend of quality evolution, ISO, Williams’ Laws and Guerrilla Tactics geared towards achieving continuous improvement and your next ISO audit.  His step- by- step guide is rooted in common sense and will reignite your desire to take a fresh look at your organization, dust off the corporate compass, and then aim it squarely in the direction of Success.  I “Get it”, do you?

Kudos Mr. Williams, our industry appreciates your support and I your friendship.” 

Mark Osborn
President, Colonial Circuits Inc.

“Sometimes “Quality” is difficult to pinpoint, because it can mean different things to different people. After my years of experience firefighting and team building, I believe the wisdom Steve brings to the table can be valuable for companies to build a good foundation in understanding and applying quality concepts. In particular, his “guerrilla tactics to pass any audit” is a must-have methodology for anyone who is getting ready to be audited. These tips and information can be a matter of success or failure in an audit.”

Michael Yuen
Director of Quality & Engineering – Foxconn

“Steve Williams’ approach is to weave historical quality perspectives with modern business needs to craft a comprehensive quality system that I have personally witnessed him implement. I particularly appreciate his understanding of the synergy of Lean and Six Sigma, and why Quality needs both. Often overlooked by other “experts” is execution; exactly HOW to implement the key elements of an effective quality system. While many others specify WHAT must be done, Steve teaches HOW with proven techniques and templates that any company can implement.” 

Greg Masciana
Electronics Group Director, Quality – Crane Aerospace & Electronics
Certified Six Sigma Master Black Belt

“Steve Williams does it again by taking a complex subject and creating the clear, concise and easy to comprehend “Quality 101 Handbook”. I don’t have time for training classes or reading thousands of pages that have been written on the subject of quality. What I need is a guide to the fundamentals that gives me the knowledge base to quickly manage our organization through the quality process. Steve delivers that message in a one-two-three knockout punch. 

I love this book. It is a great companion to Steve’s previous “Survival is not Mandatory” book on lean. This is a must read for my management staff as it puts us all squarely on the same page in a very short period of time. American manufacturing needs to get back on track delivering quality products in the most efficient means possible. The “Quality 101 Handbook” is this recipe for success. 

Steve’s writing style delivers the message in a logical and interesting manner that allows you to clearly understand the history of the quality organization and the basis of how it all fits together. Before you read any other quality book, I highly recommend the “Quality 101 Handbook” as the first one you pick up.” 

Joseph A. Turek
CEO – M-Wave International