Guerrilla Tactics to Pass any QMS Audit – Tactic 5
Williams’ Law 5
Every time you volunteer something not asked for, you will end up sharing something you don’t want shared.
Guerrilla Tactic 5: QMS Audit Tactical Strategies
Don’t volunteer anything!
Teach all employees to:
- Listen to the question
- Be polite, courteous & helpful
But…
- Answer the question, and only the question!
Teach it, preach it, and audit to it!
Develop a QMS Audit Vacation Policy
- No vacations for “key” positions
- Procedure approval signatories
- Department supervisors/leads
- Mandatory vacation for “suspect” employees
Get In & Get Out
- Job One is to get the auditor out of each department as quickly as possible!
- Every manager, supervisor and operator must be proficient at this
- Efficient, informative, polite, professional
- Employees must be comfortable dealing with auditors
- Practice Steve’s 15 Second Time-to-Retrieval Rule
- Within 15 seconds any operator should be able to:
- Physically secure procedure
- Find answer in procedure
- Provide proof of operation (completed form, history, log, etc.)
- Within 15 seconds any operator should be able to:
Teach it, preach it, and audit to it!
Contact TRAC
Contact me to start our Guerrilla Training before your next audit.
Steve: 920-841-3478
Steve@tracQMS.com