The Gettysburg Address  Four score and seven years ago our fathers brought forth on this continent, a new nation, conceived in Liberty, and dedicated to the proposition that all men are created equal.  Now we are engaged in a great civil war, testing whether that nation, or any nation so conceived and so dedicated, can […]

Losing sleep over what your customers or auditors will be keying in on during their next visit? Use my Top Ten list to see what areas cause the most concern. 10) Blanks No blank spaces on forms, documents or work orders Required work order signoffs complete 9) SPC Wallpaper Excessive process control charts/graphs posted with […]

What happens after the “shine” of China has faded? Will manufacturing return to North America or will it just move on to the next low-cost country? Industry icons Steve Williams, Eric Miscoll, Yash Sutariya, and Shane Whiteside examined these questions and more for RealTime with IPC at this year’s IPC/APEX Expo in San Diego. Watch the […]

Do you repeatedly score lower than you would like on customer or ISO audits? Do the same things generally trip you up when customers evaluate your quality system? Read below to see 3 things you can do to eliminate the most common causes of audit issues. K.I.S.S. (Keep It Simple Steve). Many company’s quality systems […]

I am sure you have heard of, or most likely experienced, one of Murphy’s Laws that says anything that can go wrong will go wrong. Well, in the context of customer visits, audits and ISO, I have developed the following 10 Williams Laws to help you avoid Mr. Murphy. Williams Law 1 Never fear an […]