Vince Lombardi on ISO 2015

Vince Lombardi said “The achievements of an organization are the results of the combined effort of each individual.” That is kind of what ISO’s new verbiage around Interested Parties is all about, all of the people & entities that influence a business.

ISO officially defines interested parties as those that effect your QMS. Conversely, management need not consider internal or external entities that do not have an effect on the QMS. The key here is to focus on the relevant interested parties.

Green Bay Packers head coach Vince Lombardi gets carried off of the field by his players after winning the 1961 NFL Championship game versus the New York Giants at City Stadium. Green Bay, Wisconsin 12/31/1961 (Image # 2053 )

So… what are some examples of relevant interested parties?

  • Customers: The people who use your product directly affect your ability to satisfy their needs. You need to understand the needs, expectations, and requirements of these people, because how they will use your product or service determines how your products or services need to be created. These can be some of your most important interested parties.
  • Governments & regulatory organizations: Many industries have legal requirements that their products and services need to meet, and there can be a great cost to not meeting these. In addition, it’s important to understand the expectations of other organizations, such as industry watchdog groups, which might identify what levels of performance and durability are expected by your ultimate customers.
  • Employees: Even if your employees don’t buy or use your product or service, they will want to work in a safe and comfortable environment that creates products and services that will meet the needs of your end customers. Nobody wants to create faulty products or services.
  • Shareholders: Since your financial bottom line is directly affected by the costs of your products or services, your shareholders will be interested in how well your QMS performs. In particular, the expectations around continual improvement could be extremely important for this group of interested parties.

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Steve@TheRightApproachConsulting.com

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