Testimonials

Want to hear what others have to say? We trust you’ll find their words valuable and learn what it’s like to work with TRAC.

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“I am proud to share the news that the Steel Craft Corporation of Hartford team has brought our ISO certification to a new level with our completion of the latest standard ISO 9001-2015. Special thanks to our consultant Steve Williams for his support in this process. His counsel aided Steel Craft in expediting our system upgrades and achieve success on the first audit with a perfect score.”
Tom Verbos
President-Steel Craft Corp.

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“Prototron has contracted with The Right Approach Consulting on two different occasions. Both were associated with our AS9100 Certification program and found Steve very knowledgeable, professional and easy to work with. Prototron Circuits wouldn’t hesitate to recommend Steve and The Right Approach Consulting to any potential customer.”
Kim O’Neil
General Manager – Prototron Circuits

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“Steve, that was an amazing presentation on the results of your best practice assessment of our operations. Your perspective and observations were both eye-opening and informative, and the solutions presented offered us a practical roadmap to improvement. I feel like we were just put through a really good workout!”
J. Kenneth Brown
CFO-Colonial Circuits, Inc.

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“Steve Williams has been instrumental to MPE in many ways. Steve used his experience and expertise to implement a comprehensive Quality Management System that has made a very positive impact throughout our organization … and for our valued customers. He engaged everyone in the company in a positive manner and asked for their input and buy-in. Secondly, he led the process to achieve ISO 13485 Certification, which is the implementation of processes to design and manufacture medical devices. Finally, he created the development of Operational Excellence Teams (OpX) throughout our manufacturing facilities.

Under his guidance, these Teams drove improvements in productivity and helped reduce costs and scrap. Steve is a very strong leader with excellent communication skills and process improvement expertise. He is a well-recognized speaker and writer on business topics. He has written very practical articles and books on lean, quality, continuous improvement, and operational excellence. I rely heavily on Steve for insights, advice, and best practices to improve our operation and our service to customers globally.”
Gary R. Les
President/CEO – Midwest Products & Engineering
Milwaukee, WI / Monterrey, Mexico

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“In plain English Steve Williams is the best person I know to come into your company and make it better. Steve can help you with everything (except sales and marketing; I do that!) from process improvements and validation to attaining quality system certifications. Steve has all of the skills, experience and knowledge to make you better, and just as important, he is a good guy who is a true pleasure to work with.

In addition to Steve’s operational expertise, I would be remiss if I didn’t also mention his “Learn How to Speak CM” service offering. The truth is this: If you are manufacturing anything today you are going to have to work with contract manufacturers; whether you like this shift from the OEM customer or not, you’re going to have to deal with them. So why not learn how. With his vast inside knowledge of how CM’s think, act and do business there is not one better person to guide you to success when dealing with contract manufacturers.

If you want to see your company improve to the point of being the best in your industry…bring in Steve Williams…it’s only common sense.”
Dan Beaulieu
Owner – D.B. Management Group L.L.C.

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“I’ve have had a business relationship with Steve for over a decade. He’s a solid PCB and EMS professional, an expert on “Lean” manufacturing and “Quality”, and is a well-respected columnist and author. He has produced over 40 columns and articles for I-Connect007 publications as well as an eBook, Survival is not Mandatory on lean manufacturing, which has been downloaded 50,000 times across 50+ countries. I look forward to working with Steve for many more years.”
Ray Rasmussen
Publisher – I-Connect007

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“We first hired TRAc to perform a sales-to-shipping best practice assessment to see how Calumet stack’s up to our competition. The insight Steve Williams provided to our leadership team was spot-on and invaluable, as we don’t always get exposure on how things are done outside our sandbox. His market analysis also provided excellent guidance on where we fall from a technology standpoint”
Steve Vairo
CEO-Calumet Electronics Corporation

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“Sometimes “Quality” is difficult to pinpoint, because it can mean different things to different people. After my years of experience firefighting and team building, I believe the wisdom Steve brings to the table can be valuable for companies to build a good foundation in understanding and applying quality concepts. In particular, his “guerrilla tactics to pass any audit” is a must-have methodology for anyone who is getting ready to be audited. These tips and information can be a matter of success or failure in an audit.”
Michael Yuen
Director of Quality & Engineering – Foxconn

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“Steve Williams’ approach is to weave historical quality perspectives with modern business needs to craft a comprehensive quality system that I have personally witnessed him implement. I particularly appreciate his understanding of the synergy of Lean and Six Sigma, and why Quality needs both. Often overlooked by other “experts” is execution; exactly HOW to implement the key elements of an effective quality system. While many others specify WHAT must be done, Steve teaches HOW with proven techniques and templates that any company can implement.”
Greg Masciana
Electronics Group Director, Quality – Crane Aerospace & Electronics
Certified Six Sigma Master Black Belt

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“I have known Steve Williams for quite a few years and have had the pleasure of editing quite a few of his books. He is probably the most knowledgeable person I know in lean and quality issues. It has been a pleasure working with Steve; when you edit someone’s writings you get to know the inner person. Steve was always kind and agreeing even when he did not like my suggestions. I know you will find Steve very helpful in any endeavor you chose with him.”
Robert Tarzwell
President – DMRPCB.com

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“Steve’s engineering, manufacturing, quality and strategic sourcing experience permeates his obvious passion for organizational excellence. Steve is especially skilled at developing strong, mutually beneficial, “win-win” relationships between his company and its customers. I have long respected Steve’s work, but my impression was that lean & quality didn’t really apply to Custer Consulting Group’s small market research business. I was very wrong! Working with Steve on the methodology of organizational change and the need for lean practices caused me to reexamine “the way we have always done things’ with an emphasis on eliminating non value-added activities.”
Walt Custer
President – Custer Consulting Group

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“ASC first hired The Right Approach Consulting to educate our leadership team on what it would take to pursue AS9100 certification. Steve explained the standard in a way that was easily understood and digested, so we engaged him to guide us though the entire process. Working with our management team, a practical implementation plan was developed and executed that allowed us to break down this overwhelming task into manageable buckets to first achieve AS9100C certification, then later led the upgrade to the 2016 Rev D. Steve kept us on time, on budget, and focused. I am not a big consultant fan, but Steve’s style, knowledge and results were invaluable and I would not hesitate to recommend TRAc to anyone looking do go through this journey.”
Anaya Vardya
CEO-American Standard Circuits