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Understanding your customers may seem like a no-brainer, but talking with company leaders across various industries the past seven years demonstrate just how difficult this can be in practice. One of the newest requirements to both ISO 2015 & AS9100 2016 is expanding the whole concept of who is a customer. The traditional definition of a customer is organizations that pay us for our product. The new requirement is to define the “Interested Parties” to the business, and to identify what their needs are.

Interested Parties are defined as any party that has an interest in how your company performs. This includes traditional customers, but also adds parties such as owners/stakeholders, employees, suppliers, banks, and the community. Only parties that have an interest in how your company performs and impact the QMS need be examined, although this should be a very short list. Because, as I preach to my clients, a “B” can be functionally swapped out for the “Q” in QMS as it is actually a Business Management System for the entirety of the organization.

How can this help? Excellent question, because any requirement comes with the expectation that something must be done. A simple analysis at the next management review meeting will suffice, using a tool such as my attached Interested Parties Worksheet. Refreshing this activity then becomes an annual exercise.

Stand by for Part 2, and contact me to help with your Interested Parties analysis

920-841-3478

Steve@tracQMS.com

www.tracQMS.com

American Standard Circuits is one of the elite PCB fabricators in the industry, and I had the opportunity to interview CEO Anaya Vardya for iConnect007’s virtual SMTA International exposition. Anaya talks about the impact of Covid, what they are doing to keep employees safe and new developments in the company. PCB007’s industry audience ranked this interview No. 2 in their Top Ten picks; watch the interview here: http://pcb.iconnect007.com/index.php/article/124625/real-time-withsmtai-2020-asc-makes-lemonade-out-of-lemons/124628

To schedule your interview contact me at:

Steve@tracQMS.com

920-841-3478

For enhanced high-speed signal-handling performance required by the world’s most demanding high-frequency Printed Circuit Board applications, Ventec International Group has launched a laminate option to its tec-speed 20.0 glass-reinforced hydrocarbon and ceramic laminate cladded with thin-film resistor material from Ticer.

Read about it here:

http://pcb.iconnect007.com/index.php/article/124607/ventec-launches-high-speed-material-option-cladded-with-thin-film-resistor-foil/124610/?skin=pcb#124607

Contact me for all your quality needs.

Steve Williams

920-841-3478

Steve@tracQMS.com

 

Watch my Real Time with… interview with ASC CEO Anaya Vardya on the upcoming SMTAI (virtual) conference and how they are managing trade shows in this “new normal”

http://flex.iconnect007.com/index.php/article/124625/real-time-withsmtai-2020-asc-makes-lemonade-out-of-lemons/124628/?skin=flex#124625

Call now to schedule your interview…

Steve Williams

920-841-3478

Steve@tracQMS.com

Part 3 continues with tips and techniques to minimize audit findings and maximize audit success.

Read here http://iconnect007.uberflip.com/i/1259453-pcb007-june2020/61?m4=

Avoid audit “dings”

 

Contact me ASAP to start training your staff on these Guerrilla Tactics

Steve@tracQMS.com

920-841-3478

 

Recently Steve Williams was interviewed by the iConnect007 Editorial Team on Emotional Manufacturing Intelligence; read the interview here http://iconnect007.uberflip.com/i/1259453-pcb007-june2020/30 and see why Williams feels EMI is more important than IQ when it comes to guiding manufacturing thinking and behavior.

Contact Mr. Williams for more information on EMI and all of your quality management needs.

920-841-3478

Steve@tracQMS.com

Don’t think you can make money building PCBs? Then read my latest article to see how…  http://iconnect007.uberflip.com/i/1221561-pcb007-mar2020/10

Contact me right away to see how I can help you make more money!

920-841-3478

Steve@tracQMS.com

Would you like to have better success during customer and 3rd party quality systems audits? Read this multiple part series for tips and techniques to minimize audit findings and maximize audit success. Read here http://iconnect007.uberflip.com/i/1221561-pcb007-mar2020/78

 

Contact me ASAP to start training your staff on these Guerrilla Tactics

Steve@tracQMS.com

920-841-3478

Read my latest article written with supply chain expert Fane Friberg on Page 50 of the April PCB007 magazine. Read it here http://iconnect007.uberflip.com/i/1236528-pcb007-apr2020

Then call me.

920-841-3478

For immediate release

Ventec’s Chicago (USA) Facility Receives ISO 9001: 2015 Certification

15 April 2020 – Ventec International Group Co., Ltd. (6672 TT) has achieved ISO 9001:2015 certification for its Quality Management System at its US-facility in Chicago, following an audit by certifying body Intertek.

ISO 9001:2015 sets out the criteria for a quality management system and is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. The excellent professional support from Steve Williams from TracQMS and the hard work put in by Ventec’s Operations Manager Israel Cadenas and the entire Ventec Chicago staff was rewarded with a perfect certification audit.  Ventec’s Fullerton facility is next up on the ISO certification agenda.

“I am very proud to receive this certification at the Chicago facility without any instances of non-conformity,” said Jack Pattie, President Ventec (USA). “It recognizes the hard work of Steve, Israel and our entire team and confirms the success of our quality strategy for the benefit of all our customers.”

“Ventec maintains robust quality management systems in all its facilities around the world including AS9100 Rev D and IATF 16949:2016, ensuring that all our customers receive reliable, consistent, good quality products and services from us through our fully controlled global supply chain,” said Mark Goodwin, COO Europe & Americas.

Ventec International is a world leader in the production of polyimide & high reliability epoxy laminates and prepregs and specialist provider of thermal management and IMS solutions. Further information about Ventec’s solutions and the company’s wide variety of products is available at www.venteclaminates.com and/or by downloading the Ventec APP.

About Ventec International Group

Ventec International is a premier supplier to the Global PCB industry. With volume manufacturing facilities in Taiwan and China and distribution locations and manufacturing sites in both the US and Europe, Ventec specializes in advanced copper clad glass reinforced and metal backed substrates. Ventec materials, which include high-quality enhanced FR4, high-speed/low-loss- & high-performance IMS material technology and an advanced range of thermal management solutions, are manufactured by Ventec using strict quality-controlled processes that are certified to AS9100 Revision D, IATF 16949:2016 and ISO 9001:2015, and are backed by a fully controlled and managed global supply chain, sales- and technical support-network.

For more information, visit www.venteclaminates.com.

Safe Harbor Statement

This press release contains projections and other forward-looking statements regarding future events or our future financial performance. All statements other than present and historical facts and conditions contained in this release, including any statements regarding our future results of operations and financial positions, business strategy, plans and our objectives for future operations, are forward-looking statements. These statements are only predictions and reflect our current beliefs and expectations with respect to future events and are based on assumptions and subject to risk and uncertainties and subject to change at any time. We operate in a very competitive and rapidly changing environment. New risks emerge from time to time. Given these risks and uncertainties, you should not place undue reliance on these forward-looking statements. Actual events or results may differ materially from those contained in the projections or forward-looking statements. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: (i) the contraction or lack of growth of markets in which we compete and in which our products are sold (ii) unexpected increases in our expenses, including manufacturing expenses, (iii) our inability to adjust spending quickly enough to offset any unexpected revenue shortfall, (iv) delays or cancellations in spending by our customers, (v) unexpected average selling price reductions, (vi) the significant fluctuation to which our quarterly revenue and operating results are subject, (vii) our inability to anticipate the future market demands and future needs of our customers, (viii) our inability to achieve new customer wins or for customer wins to result in shipments of our products at levels and in the timeframes we currently expect, (ix) our inability to execute on strategic alliances, (x) the impact of natural disasters on our sourcing operations and supply chain, and(xi) other factors detailed in documents we file from time to time with the Securities and Exchange Commission.

 

Media Contact

Kim Sauer (Mr)

Ventec International Group

Global Marketing Communications

 

Email:              kim.sauer@ventec-europe.com

Mobile:            +44 7906 019 022

Skype:             sauerkuic

www.venteclaminates.com

Contact Steve

920-841-3478

Steve@tracQMS.com