Steve Harrison interviews Steve Williams on his new leadership book Notorious and discusses lessons from Sonny Barger, leader of the Hells Angels. Steve Harrison, co-founder of www.AuthorSuccess.com, is the top author publishing coach helping more than 15,000 authors sell over 30 million books, including making Richard Kiyosaki’s Rick Dad Poor Dad the number one personal finance book of all time. Watch the interview here https://www.youtube.com/watch?v=YE3xA6eyVx0&t=4s
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Press Release
March 17, 2023
West Chicago, IL
I am pleased to announce that client American Standard Circuits has achieved certification to ISO 13485 for the medical device industry. This latest certification adds to ASC’s AS9100 Aerospace, ISO 9001 Commercial, IATF 16949 Automotive and MIL-PRF-31032 Military certification
President and CEO, Anaya Vardya commented, “This certification represents a great deal of work and dedication from all our team members, along with Steve Williams of TRAC. They all put together a tremendous effort to reach this goal. It is my understanding that there are very few printed circuit board companies that have earned ISO 13485:16 Medical Certification which makes us stand out as a preferred medical electronics circuit board provider. As we continued to grow our medical business exponentially, we felt that this certification would go a long way in establishing our leadership in this marketplace. Now that we have made the investment in time and people to accomplish this certification we look forward to meeting and working with even more medical electronics companies.”
For more information about American Standard Circuits’ services or to ask one of their technology experts a question go to http://www.asc-i.com
Many people, when first put in a management role, think that now that they have some power and a title that respect also comes with the deal. “I’m the boss so my people must respect me… right?” These same people very quickly discover just how wrong they are! Read the entire article here at http://iconnect007.uberflip.com/i/1392944-pcb007-july2021/83?
What do customers want?
What a customer wants is very simple. They want the core product or service of your business to meet their needs and expectations. If you are a PCB manufacturer, they want a board that works, is delivered on time and at a fair value for their money. So, if wanting stuff that works, when you need it, is not an unreasonable expectation, then why are consistent high marks for customer satisfaction so difficult to reach and maintain?
Because customers expect these things; they are called Order Qualifiers, or in other words, the price of admission. Satisfying these core areas will not create loyal customers or cause them to tell others how good you are. However, if you don’t meet these basic objectives, they most certainly will tell anyone who will listen how bad you are.
Order Winners, the things that will drive loyalty, additional business and turn customers into your best sales people are the little extras; things that most companies fail to either realize, or don’t place as much value on. The following are a list of things that your customers really – really – really want that will turn them into fans for life!
Recently Steve Williams was interviewed by the iConnect007 Editorial Team on Emotional Manufacturing Intelligence; read the interview here http://iconnect007.uberflip.com/i/1259453-pcb007-june2020/30 and see why Williams feels EMI is more important than IQ when it comes to guiding manufacturing thinking and behavior.
Contact Mr. Williams for more information on EMI and all of your quality management needs.
920-841-3478
Steve@tracQMS.com
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