See Steve’s Top Ten Auditor Hot Buttons to help you through your next critical Customer/ISO Audit

Losing sleep over what your customers or auditors will be keying in on during their next visit? Use my Top Ten list to see what areas cause the most concern.

Figure 10.2 iPad Hot Buttons

10) Blanks

No blank spaces on forms, documents or work orders

Required work order signoffs complete

9) SPC Wallpaper

Excessive process control charts/graphs posted with no relation to process improvement

8) Preventive Maintenance

PM records visible or easily accessible and up-to-date

7) Revisions: obsolete/lack of

Documents posted that are not under document control; old revision documents or documents without revision control being used

6) Training/Certified Operators

Training status of each operator visible or easily identified

5) Handwritten changes

Handwritten changes on controlled documents without proper approval

4) Calibration stickers

Tools calibrated, with stickers and up-to-date

3) “Lip service” CARs

Corrective actions that do not address true root cause; treating only symptoms

2) Dishonesty

Intentionally misleading an auditor about an issue or concern

1) Sloppiness, apathy & overall lack of discipline

Perception that employees do not care about quality, the quality system, the company or customer excellence

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