ISO 2015 in Plain English: Support Part 1

Clause 7 is called Support, which is basically all of the resources required to support the organization’s primary business. Resources are broken down into a number of areas: General, People, Infrastructure, Environment, Monitoring/Measurement, Organizational Knowledge and Communication.

General refers to the resources needed for the establishment, implementation, maintenance and continual improvement of the quality management system. In simple terms, this is management’s commitment to provide people, time and systems to support the QMS.

People requires the organization to determine and provide the people necessary for effective implementation of QMS the operation and control of its processes.

Infrastructure requires the organization to determine, provide and maintain the infrastructure necessary for the operation of its processes and to achieve conformity of products and services. Maintenance is a primary aspect of infrastructure, including buildings, utilities, equipment, transportation, and information and communication technology.

Environment means the work environment and includes a combination of human and physical factors, such as social, psychological and physical (e.g. temperature, heat, humidity, light, airflow, hygiene, noise).

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