Improvement is a state of mind

The underlying philosophy, which ensures the success and growth of an organization, is that every facet of the operation must continuously improve. This means that instead of having one specific objective that once met signals the end of progressive effort, employees at every level of responsibility must always strive to perform better next month than last month. Such a never-ending plan defines excellence as continuous improvement. This philosophy must permeate the entire organization, not just manufacturing. Tremendous benefits can be achieved in the areas of customer service, sales and marketing, quality, & engineering, but are often overlooked in a continuous improvement program.

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Steve@TheRightApproachConsulting.com