Getting to Know Your Management Rep Pt. 2

Continuing from the last Pt. 1 post with the 2nd major role of the Quality Management Representative:

Role 2. Reporting on QMS performance. The management representative has a second responsibility to report to top management on how well, or poorly, the QMS is performing. Identifying any needs for improvement to top management is also part of this responsibility. As has already been said, top management needs to be fully supportive of the ISO 9001 quality management system implementation if it is going to provide true benefit to the company. In order for this to function, there needs to be a point of focus for top management to use when reviewing the resource needs of the QMS, and how best to support the improvement needed. Being the voice of the QMS for top management can be the critical factor in a QMS providing return on investment for the company, or not.

The management rep will gather this sort of information from the monitoring and measurement activities in the company (see Monitoring and Measurement: The basis for evidence-based decisions) and when the company uses a management review meeting this is the sort of information that is presented, see How to make Management Review more useful in the QMS.

The next blog will cover Role 3. Promote customer requirements

Contact me for a free phone consultation and for my free ISO 9001:2015 Readiness Checklist and perform a quick self-assessment to gage your preparedness for the new standard. Then call to see how I can help.

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Steve@TheRightApproachConsulting.com