Best Practices Toolbox

Every year I get together with a group of my good friends, Bobby, Dudley, Doug and Woody, all fellow Harley-Davidson enthusiasts, and take an epic ride to “parts unknown”. As we were sitting around the campfire one night during this year’s trip, I mentioned that I was writing the Quality 101 book and was struggling with fitting all of the available quality tools into one chapter. Doug, who has his own handyman show as his day job, said “Steve, it is all about having the right tools in your toolbox for the job at hand.”

As is normally the case, my friend Doug had just condensed a complex problem down to a simple solution; develop a Quality Toolbox with only the most powerful tools that should be a day-to-day part of any quality professional’s arsenal. I have classified this toolbox into four categories: Process Analysis Tools, Data Collection & Analysis Tools, Problem-Solving Tools and Quality Planning Tools. While this toolbox is certainly not all inclusive, the set of tools contained in the chapter will provide a blueprint that any organization can use to develop, implement, and maintain a world-class quality system that supports a continuous improvement culture.

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