Entries by Steve Williams

Steve Williams new leadership book “Notorious” now on Amazon for Kindle

Steve’s new leadership book Notorious: Business Lessons From History’s Most Ruthless Leaders is now on Amazon Kindle. You can either download directly from your Kindle, go to Amazon and search the title for download into your Kindle Cloud or click on the below link. https://www.amazon.com/Notorious-Business-Lessons-Historys-Ruthless-ebook/dp/B093HMQ63C/ref=sr_1_2?dchild=1&keywords=notorious+business+lessons&qid=1619754965&sr=8-2 (You will need the Kindle app if using an iPad) Below is a […]

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The Big 7 Are Key to Customer Sat

ISO tells us the 7 Quality Management Principles are a set of fundamental beliefs, norms, rules, and values that are accepted as true and can be used as a basis for quality management. These quality best practices will lead to higher customer satisfaction in any organization. 1 Customer Focus Organizations depend on their customers and […]

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Leadership 101 – The Law of the Lid

The Law of the Lid Last time I stated that the biggest mistake most companies make is to promote someone to a leadership position based on their technical skills. This makes some sense, on the surface. But the thing is, Leadership requires a completely different skill set and what happens more times than not is […]

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Leadership 101: Leadership is Hard

Good leadership always makes a difference; unfortunately, so does bad leadership. It can be the difference between average (or worse) and exceptional organizational performance. Leadership is not easy to learn; if it was, everyone would be a leader. This Leadership 101 series will provide practical leadership tools and principles that can be applied immediately with […]

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HT Global Circuits receives ISO 9001: 2015 Certification

PRESS RELEASE The Right Approach Consulting January 25, 2021 St Petersburg, FL HT Global Circuits receives ISO 9001: 2015 Certification I am extremely proud to announce that client HT Global Circuits – St. Petersburg, has received certification to ISO 9001: 2015 from certifying body SAI Global. The company had a solid quality foundation going in […]

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Don’t fear failure in quality improvements

Nothing worth doing ever comes without obstacles, and no learning takes place by running from adversity.  With failure comes wisdom and very few successes were home runs right out of the gate, but instead were the result of learning from many strikeouts. Failure is infinitely instructive, and you will find that more is learned from […]

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Tales from a Trailblazer: An Interview with Christine Davis

I had the opportunity to sit down with Christine Davis, founder and owner of contract manufacturer CAMtek (now part of the Zentech family) for a interview to talk about her experiences as a women business owner in a male dominated industry. Aside from her great stories, much can be learned from her experiences as she […]

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Simplify Your QMS Documentation Thru KISS Pt. 2

While QMS documentation is often viewed as a necessary evil, it is a very important aspect of any quality system, but needs to be functional. The documentation system needs to be lean, mean and user friendly to the workforce. Read Part 2 here http://iconnect007.uberflip.com/i/1319500-pcb007-dec2020/69?m4= Missed Part 1: Taming the Big Hairy Monster? Read it here http://iconnect007.uberflip.com/i/1309864-pcb007-nov2020/95?m4= Contact me […]

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Ventec California Receives ISO 9001: 2015 Certification

I am pleased to share the below press release from client Ventec on their recent ISO certification: We are proud to announce that we have passed the ISO 9001:2015 audit for our Quality Management System at our US-facility in Fullerton (California), following an audit by certifying body Intertek. This follows the certification of Ventec’s Chicago facility earlier this […]

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Taming the Big Hairy Monster

While QMS documentation is often viewed as a necessary evil, it is a very important aspect of any quality system, but needs to be functional. The documentation system needs to be lean, mean and user friendly to the workforce. Read my latest article here: http://iconnect007.uberflip.com/i/1309864-pcb007-nov2020/95?m4= Contact me before YOUR big hairy monster eats up all your […]

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