About

Quality Management Systems exist to serve your company. They should be simple to follow yet robust. No two organizations are the same — so no two systems should be the same. Your QMS must be sustainable, or else it will grow into something unrecognizable and impossible to follow.

If your QMS has become large and unruly, it isn’t doing its job. Your business won’t grow the way it could. Your customers demand quality assurance. New markets require it. You need a sustainable solution. You need certification.

TRAC can help.

Through education, coaching and facilitation, TRAC will train your employees to become active solution leaders capable of managing sustainable, permanent change.

Custom Quality Management Systems

TRAC won’t just give you a stack of documents or templates to follow. We look at every process where your business could make improvements. With more than 35 years experience in manufacturing, we understand best practices that can be customized and applied to your specific business needs.

Increased Employee Buy In

TRAC takes a collaborative approach to creating and implementing Quality Management Systems and preparing companies of all sizes for ISO / AS certifications. We aren’t afraid to roll up our sleeves and get our hands dirty — in fact, that’s what we do. Every time. It’s the best way to get employee buy-in, which is fundamental to creating sustainable solutions.

Steve Williams

President of TRAC, author, speaker and QMS Consultant

We are confident we can help you. When you choose TRAC, you benefit from our expertise.

22 years as the top quality/operations executive in a variety of high-mix, low-volume PCB manufacturing organizations
15 years global sourcing manager, responsible for developing & managing a global supply base across all custom fabrication industries
10 years experience teaching at the university master’s level
150+ published articles, research & white papers
author of 5 international best-selling books on quality, lean/best practices & business strategy
MBA – Cardinal Stritch University
BA Organizational Management – Concordia University

Our Core Values

Our core values are apparent in every relationship we build. TRAC President Steve Williams explains how he works:

Passion. I am passionate about helping my clients improve operational performance.

Simplicity. My philosophy is “simple is better”; it is also harder. My QMS solutions will both simplify and improve your business processes.

Integrity. I believe that honesty is always the best policy and that trust has to be earned.

Authenticity. What you see is what you get with me. I won’t tell you what you want to hear, I tell you what you need to hear.

Expertise. The never-ending goal of TRAC is be the foremost industry expert on all things QMS.